Genesys Cloud
Provides a bridge between contact center analytics and routing data in Genesys Cloud, enabling conversational business intelligenc
Genesys Cloud MCP Server provides a bridge between AI assistants and Genesys Cloud's Platform API, enabling access to contact center analytics and routing data. Developed by Lucas Woodward as a personal project, it offers tools for searching queues, querying conversation volumes, sampling conversations by queue, and analyzing voice call quality metrics. The implementation handles authentication through OAuth client credentials and supports both real API connections and a mocking mode for testing. Built with TypeScript and the Model Context Protocol SDK, this server is particularly valuable for creating conversational business intelligence tools that can analyze contact center performance without requiring direct API knowledge.
Source
Repository: https://github.com/makingchatbots/genesys-cloud-mcp-server
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